Smart Customer Service Solutions
Our smart customer service platform leverages modern AI technologies to enhance service quality and efficiency. It provides accurate, personalized responses, quickly resolves customer issues, and continuously optimizes the service experience through ongoing learning. Our platform supports multiple communication channels, including text and voice, to meet diverse customer needs.
Custom Smart Service
By training AI models with documents or Q&A, we enable them to provide answers in a conversational format based on specific document content, and create a specialized intelligent customer service system.
Complex Logic Processing
By configuring the appropriate processing logic, most common issues can be resolved directly through intelligent analysis, reducing manual intervention and lowering costs while increasing efficiency.
Automatic Transfer To Human Option
For complex or special cases, the system seamlessly transfers to professional customer service representatives, ensuring effective resolution of issues.
24/7 Uninterrupted Service
24/7 uninterrupted operation ensures immediate responses whenever customers reach out, catering to diverse needs and enhancing service availability and convenience.
Multilingual Support
Covering major languages such as Chinese and English, we break language barriers, enabling enterprises to provide a consistent high-quality service experience to users worldwide.
Data Analysis And Reporting
We track customer interactions to analyze dialogue quality and satisfaction, supporting service improvements, while also identifying issue hotspots to guide knowledge base updates and optimize processes.
Open API for LLM
Supports various LLM models, including OpenAI GPT,Anthropic Claude, Alibaba Tongyi, Baidu Wenxin, Tencent Hunyuan, ByteDance Doubao, and iFLYTEK Xinghuo, with plans to support custom vector models to meet different scenario needs.
Automated Data Processing
The platform supports multiple data input methods, including manual entry, direct segmentation from documents, LLM automated processing, and CSV file import. It automatically performs text preprocessing, vectorization, and question-answer segmentation, significantly enhancing data processing efficiency.
Flexible Workflow Design
Using the Flow module, users can create complex Q&A logic, such as database queries, inventory checks, and lab appointments, to accommodate diverse application scenarios.
